FAQ

What is a kWh?

Your electricity meter records the amount of electricity you use in kWh (kilowatt-hour). A kWh is one kilowatt (kW) of electricity used for one-hour (h).

This is how you are billed for your electricity usage.

A kWh is equal to 1000 watts used over a one hour period. For example, 1 kWh = 10 x 100 watt light bulbs burning for one hour.

How close can I build a house or other structure near to an overhead line?

The Electrical Code of Practice for Electrical Safe Distances (NZECP 34) sets minimum safe electrical distance requirements for overhead electric line installations.

This Code contains detailed information as to the distances that must be maintained at all times. To calculate the distance for a specific installation may require some measurements to be undertaken and for Horizon Energy to calculate the clearance required. Please contact us and we will assist you in the process.

What is a Low Fixed Charge tariff?

The Domestic tariff option that we offer is structured to comply with the Electricity (Low Fixed Charge Tariff Option for Domestic Consumers) Regulations 2004.

This tariff is designed for low users and is generally the best option if you use less than 8000kWh per year.

Our domestic tariff has a lower fixed daily charge than our General Tariff options and a higher variable charge for the electricity used.

• Be used or intended for occupation as a place of residence
• Be your principal place of residence, and
• Not be covered by an exemption to the Electricity (Low Fixed Charge Tariff Option for Domestic Consumers) Regulations 2004.

How do I buy and sell Horizon Energy Shares?

Horizon Energy shares are publicly traded on the New Zealand Stock Exchange (NZX). To buy or sell shares you must have access to a broker who can facilitate the purchase or sale at the prevailing market price.

Can I buy my electricity from Horizon Energy?

No. Horizon Energy is the supplier of the lines that electricity retailers use to transport energy from their generators, or from the national grid, to your property. Horizon Energy does not retail energy due to legislative restrictions.

Who owns and maintains the lines that come into my property?

If the lines on your property are 11,000 Volt then they are owned and maintained by Horizon Energy. Generally if the lines are low voltage and only supply you then you are responsible for the lines or cables from the point where they cross your legal boundary.

What does Horizon Energy do?

Horizon Energy is the electricity distribution business in the Eastern Bay of Plenty. We take electricity from generators and the national grid and distribute it via a combination of low and medium voltage electricity lines to homes and businesses throughout the region.

My neighbour is using a welder on his property that is making my lights flicker. What can I do?

Your neighbour has an obligation to ensure that any activity that they undertake on their property does not affect the electricity supply to others. Contact us and we will advise the neighbour of their obligation and ensure that the supply to the neighbour is upgraded so that is does not affect other customers.

How am I billed for electricity distribution charges?

Your electricity retailer is responsible for charging you for the total cost of electricity consumed. Horizon Energy charges retailers for delivering electricity to its customers. Horizon Energy's charges are available on this website, but may be repackaged by Retailers and not separately identifiable on your monthly bill.